Dragonfly PaaS Platform

Take your customer journey to the next level
with Dragonfly CEP.

One platform, enhanced by AI agents and humans.
Built around a modular framework, Dragonfly delivers real time retention, Gamification and Engagement all in one intuative Customer Experience Platform. With real time analysis and comprehensive insights, Dragonfly puts you firmly in control of your customer experience which is key to maximising your success.

Benefits

Discover Your Optimal User Journey

Reduce Churn to Maximise on LTV
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Lower the Cost Of Acquisition and increase customer Lifetime Values by reducing the customer churn. Operators know how difficult conversion is, let Dragonfly drive your success.
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Segmentation Made Easy
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Let Dragonfly slice and dice the user cohorts and make the ultimate journey for the end user, speak to them in their language and engage with entertainment they desire.
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Fast and Efficient, You are in control
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Launch your campaigns and see results immediatley, not in days or weeks! Prevent low-impact sales, poor customer experiences and negative repeat visits.
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CAPABILITIES

One Platform to Improve Customer Retention

Customer Preference

Keep a current view of your customers preferences, interations and entertainment choices using our live analytics and information dashboards.

Audience Entertainment

Give your customers a reason to come back, add on site gamification and low barrier to entry rewards.

Optimal Route Planner

Automated and human-led discovery of user journey and experiences. You set the limits and the platform triggers results.

Gamification Tools

Give your users a reason to come back and engage, drive positive results to users and endorse their time investment with fun to play games that hold no barrier to entry. You control the prizes and rates, players enjoy the entertainment.

Reporting

Share findings and perform customer analysis to improve retention. Reports can be tailored for Operations, Directors and your organisation’s board of directors.

How It Works

Platform Controls and Operations

1

Rapid Deployment

Quickly launch campaigns

The Dragonfly platform puts you in the driver’s seat with self-service and fully customisable controls. Quickly launch new ideas with our AI-enabled targetting tool bringing your audience quickly into scope. Leverage the right time, the best message and the optimal channel to engage your audience.

2

Test Ideas

Be creative and try ideas

Have a hunch? what to try and see if something has a vaid effect? Launch a spot test with Dragonfly and run a one time campaign, even if this is a single email, see the results and then build out from there. Use the dashboards to gain more insight to the strenths and weaknesses turning ideas into actions.

3

User Journey

End to end journey control

From acquisition to offering engaging on site activities, Dragonfly allows you setup end to end campaigns driven from your data built on user interactions and lookalike audiences. Tailor the user funnel with easy to control, point and click tools to make the decisions and see the results.

4

API & Integrations

Drive positive interations

Use our built in gameification and retention tools to draw more value from your user base. Dragonfly integrates to many platforms and comes with a prebuilt set of tools already tested and proven at scale. Apply the modules and set the configuration The secure cloud infrastructure gives scalability and reliance across the paltform. The daily tasks that run your operational success are monitored as is the total server stack and associated systems that deliver Dragonfly. Security and Scalability are paramount to us, keeping your data and users secure at all times.

Integrations

Integrate to your preferred platforms for messaging, calls, analytics and more. Else you can use the provided tools in Dragonfly.

Cloud Security

Built and scaled on our industry leading cloud platform, our commitment to 24/7 uptime and secure infrastructure is paramount.

Modular

Target users and increase retention with our optional modules. One click to activate, easy to configure, instant activation and data reports.

FAQ
People also ask…
The Dragonfly Platform
Close
Why use Dragonfly instead of a competitor?

Dragonfly provides better speed, coverage and depth than competitors. We can start a campaign in minutes, not weeks or months. We provide reporting that gives you control and visibility into your users. Dragonfly uses a model to incentivise your global user base to provide high quality results and retain more users. Finally, Dragonfly provides a platform with government-grade security controls to all customers, your data security matters

Close
What options do you provide for retention?

Dragonfly provides both point-in-time and continuous feeds for retention. Our retention platform allows you to inject or strategise your campaigns as well as feed the platform with ongoing sales and promotions. Add some gamification, engaging mechanics and leading outreach solution and you will see there are many options to solidify your retention campaign.

Close
How many users can I add to the platform?

Unlimited users can be added with all Dragonfly products.

Close
What can I send through the Dragonfly Platform?

As the data controller, you can send digital assets from images to videos, whatever is optimal on web and mobile applications for your end consumer.

Close
Does Dragonfly have any APIs we can use?

Yes. We for the majority of pluggable tools you can ingest data from the platform and use this on your own back office or CRM solution. Equally Dragonfly integrates to many third party solutions for communication and gamification.

Close
Does Dragonfly provide a report that my CMO or COO can take to the board?

Yes. The Dragonfly Platform allows for fully customisable reporting. One type of report does not suit all readers, generating summary overviews might be enough, drill downs to actual events might be needed too. You can quickly export findings over time, information about campaigns, cohorts, users and a summary of the overall health of your operation all from our dashboards.

The Dragonfly Modules
Close
How do I activate a module?

Unlike other providers, we allow module activation right from the admin panel. Ask your account manager or admin to turn it on and instantly you are ready to go.

Close
Do I have to pay for the modules?

Dragonfly has a few models for payment on modules. Usually a module is system wide, meaning you pay for the monthly addition of that service and all brands are covered. Some modules require extra costs on volumes and brand count. All module will outline the costing program before you activate them and reaching out to us will help you onboard the trial version so you can see if the module is a good fit for your company before paying the full price.

Close
How do I configure a module?

Dragonfly handles the initial setup by using the preset values. For the most part, you only need to enter a few numbers to set limits and Dragonfly does the rest. Choose games from pruducts catalog, set the prize codes and launch the game is typical of the simplistic nature of our tools.

Close
How can I see the performance?

Each Dragonfly Module has metrics on all aspects of performance. From throughput to prize data, user count to demographics. The ecosystem of Dragonfly means addin a module simply gives more insights to the entire tool chain. Open a report, find the module you were looking for and drill the data.

The Dragonfly Platform
Close
Why use Dragonfly instead of a competitor?

Dragonfly provides better speed, coverage and depth than competitors. We can start a campaign in minutes, not weeks or months. We provide reporting that gives you control and visibility into your users. Dragonfly uses a model to incentivise your global user base to provide high quality results and retain more users. Finally, Dragonfly provides a platform with government-grade security controls to all customers, your data security matters

Close
What options do you provide for retention?

Dragonfly provides both point-in-time and continuous feeds for retention. Our retention platform allows you to inject or strategise your campaigns as well as feed the platform with ongoing sales and promotions. Add some gamification, engaging mechanics and leading outreach solution and you will see there are many options to solidify your retention campaign.

Close
How many users can I add to the platform?

Unlimited users can be added with all Dragonfly products.

Close
What can I send through the Dragonfly Platform?

As the data controller, you can send digital assets from images to videos, whatever is optimal on web and mobile applications for your end consumer.

Close
Does Dragonfly have any APIs we can use?

Yes. We for the majority of pluggable tools you can ingest data from the platform and use this on your own back office or CRM solution. Equally Dragonfly integrates to many third party solutions for communication and gamification.

Close
Does Dragonfly provide a report that my CMO or COO can take to the board?

Yes. The Dragonfly Platform allows for fully customisable reporting. One type of report does not suit all readers, generating summary overviews might be enough, drill downs to actual events might be needed too. You can quickly export findings over time, information about campaigns, cohorts, users and a summary of the overall health of your operation all from our dashboards.

The Dragonfly Modules
Close
How do I activate a module?

Unlike other providers, we allow module activation right from the admin panel. Ask your account manager or admin to turn it on and instantly you are ready to go.

Close
Do I have to pay for the modules?

Dragonfly has a few models for payment on modules. Usually a module is system wide, meaning you pay for the monthly addition of that service and all brands are covered. Some modules require extra costs on volumes and brand count. All module will outline the costing program before you activate them and reaching out to us will help you onboard the trial version so you can see if the module is a good fit for your company before paying the full price.

Close
How do I configure a module?

Dragonfly handles the initial setup by using the preset values. For the most part, you only need to enter a few numbers to set limits and Dragonfly does the rest. Choose games from pruducts catalog, set the prize codes and launch the game is typical of the simplistic nature of our tools.

Close
How can I see the performance?

Each Dragonfly Module has metrics on all aspects of performance. From throughput to prize data, user count to demographics. The ecosystem of Dragonfly means addin a module simply gives more insights to the entire tool chain. Open a report, find the module you were looking for and drill the data.

Learn how Dragonfly can improve your operations